Xporate Official Cancellation & Refund Policy

At Xporate, we provide Grade-A business infrastructure, virtual office spaces, and end-to-end company compliance solutions. Because our services involve immediate legal allocation, lawyer retainer fees, and physical property commitments upon payment, our refund policy is strictly governed by the operational stages of your application.

Please review our terms carefully before completing your payment.

24-Hour Immediate Cancellation Window

We offer a short window for immediate payment reversals, subject to operational activity:

• 100% Full Refund: Eligible only if requested within 24 hours of payment AND before the client onboarding process (KYC form submission or document collection) has commenced.
• Zero Refund: If the onboarding/KYC process has already started within the first 24 hours, no refund will be issued, as operational and setup costs have already been incurred.

Standard Non-Refundable Policy (After 24 Hours)

Once 24 hours have elapsed from the payment timestamp, all fees paid to Xporate become

100% Non-Refundable

• Refunds will not be entertained for personal changes of plan, change of mind, business strategy pivots, or non-utilization of the service.

Managed Services Guarantee (When Xporate Handles Your Registrations)

When you hire Xporate to handle your end-to-end Company or GST Registration process, Xporate assumes full accountability for the execution and filing accuracy.

• Xporate Liability & Refund Eligibility: If there is a failure or an unreasonable operational delay caused directly by the Xporate processing team, you are eligible for a refund.
• Client-Side Delays Void Refund: If delays occur due to late document submission from the client's end, unresponsive communications, pending signatures, or failure to fulfill government verification steps, no refund will be issued.
• 60-Day Absolute Cut-Off: Regardless of whether Xporate is managing the registration, no refund claims will be accepted or processed after 60 days from the date of initial payment/document sharing.

Performance-Based Rejection Criteria (Self-Filed / Third-Party Filings)

If you are purchasing only the Virtual Office address and filing the registration through your own CA/consultant, a refund request will only be evaluated if the primary service purpose could not be fulfilled due to Xporate's document/property default.

Required Refund Conditions

To qualify for a performance-based refund, all of the following criteria must be satisfied:

1. Two Formal Rejection Letters: The client must provide at least 2 official rejection orders issued directly by the relevant government department (e.g., GST portal or MCA).
2. Xporate/Location Default: The official rejection letters must explicitly state that the rejection occurred strictly due to an issue with the provided property, space partner, or property documentation issued by Xporate.

Non-Eligible Cases (Client / External CA Default)

No refund will be provided under any circumstances if rejection occurs due to:

• Incorrect information, typos, or invalid data submitted by the client or their third-party consultant.
• Defective personal identity/address documents provided by the client (e.g., PAN/Aadhaar mismatches).
• Failure of the client or their representative to respond to government queries/show-cause notices on time.

Refund Deductions & Timeline Breakdown

If a refund request meets all valid criteria outlined in Sections 3 and 4, the approved refund amount will be calculated based on the timeline from when documentation was delivered to the client:

Fulfillment & Service Completion

Once a service has fulfilled its intended core purpose, no refund will be processed under any condition.

For example: If the assigned address was successfully used for company incorporation or GST registration approval, the service is deemed 100% fulfilled.

How to Claim an Approved Refund

To submit a formal refund request:

1. Email your official request to refunds@xporate.in with the subject line: Refund Request - [Company Name] - [Invoice Number].
2. Attach both official Government Rejection Letters (or proof of Xporate team default/delay).
3. Upon review and verification by our compliance team, all approved refunds will be credited back to the original mode of payment within 7 to 10 business days.